Terms & Conditions

Last Updated: July 15, 2026

Welcome

Welcome to The CS Compass.

These Terms & Conditions ("Terms") govern your access to and use of The CS Compass website, courses, resources, community, and related services ("Services"). By purchasing, enrolling in, or accessing any of our Services, you agree to these Terms.

If you do not agree to these Terms, please do not use our Services.

About The CS Compass

The CS Compass provides educational content, professional development programs, digital resources, coaching, and community experiences designed to support Customer Success professionals and individuals transitioning into Customer Success careers.

Eligibility

You must be at least 18 years of age to purchase or enroll in our programs.

By using our Services, you represent that the information you provide is accurate and complete.

Account Responsibility

You are responsible for maintaining the confidentiality of your account credentials.

You agree to:

  • Keep your login information secure.
  • Notify us immediately if you believe your account has been compromised.
  • Not share your account with others.

Each enrollment is intended for one individual only.

Course Access

Your enrollment includes access to the course, resources, and live sessions described at the time of purchase.

Unless otherwise stated, course materials are provided for your personal, non-commercial use.

Access periods, if applicable, will be communicated during enrollment.

Live Sessions

Some programs include live coaching sessions, workshops, or office hours.

While we make every effort to deliver these sessions as scheduled, dates, times, speakers, and formats may occasionally change.

Whenever possible, we will notify enrolled participants in advance of any changes.

Intellectual Property

All content provided by The CS Compass, including but not limited to:

  • curriculum
  • videos
  • worksheets
  • templates
  • articles
  • graphics
  • presentations
  • downloads
  • frameworks
  • assessments
  • quizzes
  • certifications

is the intellectual property of The CS Compass and is protected by copyright and other applicable laws.

You may not:

  • reproduce
  • distribute
  • sell
  • modify
  • sublicense
  • publicly share
  • upload
  • republish

any course materials without prior written permission.

Community Standards

We are committed to creating a respectful and professional learning environment.

Participants agree to:

  • Treat instructors and fellow learners respectfully.
  • Contribute constructively to discussions.
  • Respect the confidentiality of shared experiences.
  • Avoid harassment, discrimination, or disruptive behavior.

We reserve the right to remove participants who violate these standards without refund.

Certificates

Certificates are awarded upon successful completion of program requirements.

Completion of a program does not constitute professional licensure or guarantee employment.

Career Outcomes

The CS Compass provides education, coaching, and professional development.

We do not guarantee:

  • employment
  • job placement
  • interviews
  • promotions
  • salary increases
  • career advancement

Individual outcomes depend on many factors beyond our control, including each learner's experience, effort, market conditions, and hiring decisions.

Payments

Tuition is due according to the payment option selected during enrollment.

If you choose a payment plan, you agree to complete all scheduled payments.

Failure to complete payment may result in suspension of course access until your account is brought current.

Refund Policy

Refunds are governed by our separate Refund Policy, available at:

https://thecscompass.com/refund-policy

Third-Party Services

Our Services may integrate with third-party platforms including, but not limited to:

  • FreshLearn
  • Ghost
  • Zoom
  • Stripe

Your use of these services is also subject to their respective terms and privacy policies.

Disclaimer

Educational materials are provided for informational and professional development purposes only.

While we strive to provide accurate and current information, we make no warranties regarding completeness, accuracy, or suitability for any particular purpose.

Limitation of Liability

To the fullest extent permitted by law, The CS Compass and its owners, instructors, affiliates, and partners shall not be liable for any indirect, incidental, consequential, or special damages arising from your use of our Services.

Changes to These Terms

We may update these Terms from time to time.

The most current version will always be available on our website.

Your continued use of our Services constitutes acceptance of any revised Terms.

Governing Law

These Terms shall be governed by the laws of the State of Virginia, without regard to its conflict of law principles.

Contact Us

If you have questions regarding these Terms, please contact:

The CS Compass

Email: hello@thecscompass.com (or your preferred support email)

Website: https://thecscompass.com