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Navigate Customer Success with confidence.
Customer Success Managers are expected to deliver outcomes, retain revenue, influence executives, and manage complexity - often without formal training or repeatable frameworks.
The CS Compass exists to change that.
We provide practical education, real-world frameworks, and ready-to-use resources to help Customer Success professionals do the work well - and sustainably.
👉 Join The CS Compass
👉 Explore Free Resources
Who The CS Compass is For
The CS Compass is built for:
- Customer Success Managers
- Senior CSMs
- CS Leads and aspiring managers
- Teams operating in complex, enterprise, or regulated environments
If you’ve ever thought, “I was never trained for this, but I’m accountable anyway,” you’re in the right place.
What You’ll Learn
Inside The CS Compass, you’ll find:
- How to translate customer goals into measurable outcomes
- How to run onboarding and QBRs that actually matter
- How to manage renewals and expansion without burnout
- How to communicate value to executives
- How to build a sustainable CS career
Everything we teach is grounded in practice, not theory.
Meet the Founders
Summer Tuttle is a Customer Success leader with over 20 years of experience across healthcare and enterprise SaaS. With an MBA focused on organizational leadership and a background as a respiratory therapist, she brings a deeply human, trust-centered approach to Customer Success. She excels in strategy, data analytics, and change management - helping teams translate complex information into clear direction, measurable outcomes, and confident executive conversations. Summer founded The CS Compass to help CS professionals think clearly, lead intentionally, and navigate complexity with confidence.
Connie Cook brings over 25 years of experience across healthcare leadership and Customer Success. With a clinical foundation as a registered nurse and an MBA, she built her career in environments where trust, clarity, and follow-through are non-negotiable. She excels in operations, execution, and change management, helping teams turn complex strategies into repeatable, reliable practice. Connie is known for her ability to build credibility quickly, establish strong working relationships, and guide organizations through transition with steadiness and confidence.
Certification Overview
Certification shouldn’t be performative. It should be practical.
The CS Compass Certification is built to reflect the real work of Customer Success — not abstract theory or memorized frameworks. Our certifications focus on outcomes, judgment, and application, helping CS professionals demonstrate credibility through how they think, communicate, and lead.
Each certification level is grounded in real scenarios, supported by practical tools, and designed to grow with you as your role evolves. This isn’t about collecting badges - it’s about building confidence, clarity, and professional credibility that holds up in real customer conversations.
Inside CS Compass Certification, you’ll find:
- Structured learning paths tied to real CS work
- Applied assessments (not rote exams)
- Clear progression from practitioner to leader
- Ongoing renewal to keep learning relevant
👉 Explore the Certification Path
Community
Customer Success shouldn’t feel isolating.
The CS Compass community is a space for thoughtful practitioners who want to learn, reflect, and grow - without posturing or pressure. It’s designed to support honest conversation about the challenges CS professionals actually face, from navigating ambiguity to communicating value and leading through change.
Members gain access to live discussions, guided sessions, and shared learning experiences that reinforce the foundational thinking behind CS Compass. The focus isn’t volume; it’s depth, connection, and shared language.
Community access includes:
- Live sessions and office hours
- Facilitated conversations around real scenarios
- Peer learning without performance expectations
- A calm, credible space to ask better questions
👉 Join the CS Compass Community
Advisory (Anchored Success)
For organizations building Customer Success intentionally.
Anchored Success is the advisory arm of CS Compass, providing hands-on guidance to organizations looking to mature or refine their Customer Success function. This work is delivered directly by experienced CS leaders who understand both strategy and execution - and how to bridge the two.
Whether you’re a startup building CS from scratch or an established organization navigating growth or change, Anchored Success supports teams through fractional leadership, enablement, and custom training designed around your context - not a generic playbook.
Advisory services include:
- Fractional Customer Success leadership
- CS team enablement and training
- Frameworks for value, renewals, and growth
- Custom workshops and strategic guidance
Delivered by Anchored Success, LLC.
👉 Learn More About Advisory Support
Join CS Compass
Customer Success is complex. You don’t have to navigate it alone.
CS Compass membership gives you access to foundational thinking, practical resources, and a shared language for doing Customer Success well; especially in environments where clarity, judgment, and trust matter more than checklists.
Whether you’re sharpening how you think, improving how you communicate, or looking for grounded guidance you can actually apply, membership is designed to support you without adding noise.
Membership includes:
- Access to the full Learn library
- Practical tools and downloadable resources
- Live sessions and community conversations
- Certification pathways grounded in real-world work
- Ongoing content added as the practice evolves
This isn’t about keeping up.
It’s about moving forward with intention.
👉 Join CS Compass