Certification
CS Compass Certification™
A practical, outcomes-based credential for Customer Success professionals.
The CS Compass Certification is designed to validate real-world capability, not rote memorization.
Certification is earned through:
- Structured learning
- Practical application
- Review by experienced practitioners
Certification Tracks
Certified Customer Success Practitioner (CCSP)
For CSMs with 1–5 years experience
Advanced Customer Success Professional (ACSP)
For senior CSMs and CS leads
Customer Success Leader (CSL) (Coming Soon)
For managers and directors
What Certification Requires
Depending on the level, certification includes:
- Coursework completion
- Knowledge checks
- Practical submissions (success plans, business reviews, case studies)
- Live capstone or peer review sessions
Certification must be renewed every two years to ensure relevance.
Why Certification Matters
CS Compass Certification signals:
- Practical skill
- Real experience
- Commitment to continuous improvement
- Professional credibility
👉 Learn More About Certification